You must enter the Tax ID, Claim Number and ICN from an EOR received within the past two years before you can complete the registration process.
This information can be found on an EOR received from Sedgwick. Click the thumbnail to the right for an example of an EOR with the Claim Number and ICN highlighted.
Enhancements to the registration process allow each user to register for their own user ID and help ensure appropriate access to information within the application.
An EOR (Explanation of Review) or EOBR (Explanation of Bill Review) is a summary of the review provided to the billing provider at the completion of the bill review process.
No. Due to the nature of the information being retrieved, the three data elements requested must be obtained from the EOR. Click the thumbnail to the right for an example of an EOR with the Claim Number and ICN highlighted.
If you receive electronic payments issued through OptumHealth, you should contact them directly for access to an EOR by calling the Optum Help Desk at 877-620-6194 and selecting option 1.
After you successfully register with one Tax ID and log in to viaOne Express for Providers, you can add additional Tax ID’s from the Manage Tax IDs page. You will need a recent EOR for each Tax ID you wish to add, but there is no limit to the number of Tax IDs you can add to your account.
You will receive an email with a verification code after completing your registration. Click the link in the email and enter the verification code on the Self Service Portal Verification screen. Once submitted and verified, you can log in to viaOne Express for Providers with the user ID and password you selected during registration.
Once you have successfully completed the registration process, you can bookmark the following URL to access viaOne Express for Providers at any time: https://providerselfservice.sedgwickcms.net.
If you have not yet registered for a user ID and password, you must first complete the registration process here.
What information do I need to create an account?