Logging in to viaOne Using Two-Factor Authentication

About Two-Factor Authentication

Two-factor authentication (TFA) requires you to verify your identity using two factors: your username and password, as well as an authentication code delivered via email or text message already on record. Authentication codes are one-time unique numeric codes composed of six random digits.

Once you have logged in with an authentication code, you may have viaOne "remember" the device (i.e., the browser[s] on your PC or phone) so that you do not have to request an authentication code each time you log in. You can register multiple devices to avoid repeating the TFA process on each.

You will be prompted to enter an authentication code when:

  • you access viaOne for the first time ;
  • your device registration period has expired; or
  • your browser history or cookies have been deleted.

If you are using a browser in Privacy mode, you must go through the TFA process even if you have registered your device.

Note: This topic does not apply to users who log in to viaOne through an employer or carrier portal.

Logging in with Two-Factor Authentication

If you are required to log in with two-factor authentication, an Authentication Required message is displayed on the Instructions tab.

Instructions Tab

Two buttons are available at the bottom of the tab:

  • Next: Click to access the Get Authentication Code tab where you can select a delivery method for the authentication code.
  • Enter Code: If you have already received an authentication code, click to access the Enter Authentication Code tab.

Get Authentication Code Tab

The Get Authentication Code tab displays the delivery methods available for you to receive the authentication code. (Additional delivery methods can be added from the User Preferences page once you have logged in.)

Select Delivery Method:

  • Select: Check the box next to the desired delivered method.
  • Method: Indicates the delivery method (Email Message or Text Message) for the specified Value.
  • Value: Displays your email address or phone number, masked with asterisks (*) to protect your personal information from being exposed.
  • Send Code: Click to send the authentication code via the selected delivery method. The following message appears:
    “Your authentication code has been sent to you. Please check your email or text messages. The authentication code is only valid for <authentication expiration interval>, and you cannot request a new authentication code within this time period.”
  • Next: Select to access the Enter Authentication Code tab.

Validations:

  • Authentication code expiration intervals can be customized for each client who utilizes TFA.
  • The Send Code button is disabled during the authentication expiration interval.
  • Authentication codes are only valid one time.

Enter Authentication Code Tab

Enter the authentication code in the field provided.

Select the Remember this device check box to register the browser you are using to access viaOne. You will not be required to provide an authentication code when you next log in using the registered device, but you must still supply your username and password.

Click Submit to complete the login process.