When you receive an email with a hyperlink to a completed report and do not already have access to viaOne, clicking the hyperlink opens the New User Registration screen for the viaOne Self-Service Portal. You must register before viewing reports.
Enter information in all fields and click Submit. A Verification Code will be emailed to you; enter the Verification Code on the User Registration Verification screen.
After three unsuccessful verification attempts, you will have the option to have another verification code emailed to you.
After verifying registration, you will be directed to the Distributed Reports screen
If there are no reports associated with your email, you will be unable to register.
When you receive an email with a hyperlink to a completed report and you are a registered viaOne user with Report access, clicking the hyperlink opens the viaOne Login screen for the viaOne Self-Service Portal. You must log in before viewing reports.
You will then be directed to the Completed Reports screen. Users without previous Report access will view their reports from the Distributed Reports screen.
If you cannot remember your user ID, click Forgot login or password and enter your email address in the Forgot your user name field.
If you cannot remember your password, click Forgot login or password and enter your user ID in the User ID field. If the user ID is recognized, Sedgwick Support will e-mail your password to you. Otherwise, you must contact Sedgwick Support Services at (866) 647-7610 to reset your password.
The Preferences screen allows you to change your password and your security question.
You can change your viaOne password by selecting Preferences at the top of the Distributed Reports screen.
Passwords expire after 90 days.
You can change your viaOne security question by selecting Preferences at the top of the Distributed Reports screen. This option allows you to choose a security question to answer if you are locked out of viaOne because you forgot your login and/or password. When you are locked out of viaOne, your login and password will be automatically reset if you correctly answer the security question.